Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
The item(s) must be returned in the original condition. Item(s) must not be worn, washed or show any sign of use. Returns that are received in an unsuitable condition will not be accepted.
Need to return or exchange an item?
Please click here to start a free return or exchange.
Important information:
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We do not offer refunds or exchanges on personalised items that have been made to order (for hygiene reasons, this includes pyjama bottoms).
Unfortunately, we cannot accept returns on seconds items or gift cards.
Exchanges
Make sure you measure your pet and double check your sizing before placing an order. If you are unsure of sizing please use the size chart shown in the product information.
If your order arrives and you have accidentally ordered the wrong size, please send us an email at info@adorablepoochco.com and we can arrange getting the correct size to you. If this is the case, we cannot guarantee the size you need will be in stock so please double check sizing before placing an order.
Promotion - Terms & Conditions
Free Collar with Harness Purchase
- This promotion entitles customers to receive one free collar with the purchase of a qualifying harness when using the relevant discount code.
- The offer is available while stocks last and applies only to eligible purchases made directly through The aDoraBle Pooch Company.
- In the event that the harness is returned but the complimentary collar is retained, the retail value of the collar will be deducted from the refund amount.
- To receive a full refund, both the harness and the free collar must be returned together in accordance with our standard returns policy.
- This offer cannot be combined with any other promotion or discount unless explicitly stated.
-The aDoraBle Pooch Company reserves the right to withdraw, amend, or extend this promotion at any time without prior notice.
In the unlikely event that you receive the incorrect size, please send us an email at info@adorablepoochco.com
We recommend you carefully try new items indoors, in case you need to return them. We cannot accept returns or exchanges for items that are not in perfect, re-saleable condition.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Promotion - Terms & Conditions
Free Collar with Harness Purchase
- This promotion entitles customers to receive one free collar with the purchase of a qualifying harness when using the relevant discount code.
- The offer is available while stocks last and applies only to eligible purchases made directly through The aDoraBle Pooch Company.
- In the event that the harness is returned but the complimentary collar is retained, the retail value of the collar will be deducted from the refund amount.
- To receive a full refund, both the harness and the free collar must be returned together in accordance with our standard returns policy.
- This offer cannot be combined with any other promotion or discount unless explicitly stated.
- The aDoraBle Pooch Company reserves the right to withdraw, amend, or extend this promotion at any time without prior notice.
Need help?
If you have any questions, please email us at info@adorablepoochco.com. We will get back to you within 1-2 working days.